Gong

Revenue AI platform for conversations, deals, forecasting, engagement and coaching

Research-based score

4.5

Tested

Features and capabilities4.9

Official Gong materials verify conversation intelligence, AI summaries, Ask Anything, smart trackers, deal intelligence, forecasting, engagement, coaching, agents and CRM-connected revenue workflows.

Usability and implementation4.7

G2's very large current review base strongly praises reliable transcripts, summaries, deal visibility, searchable calls and ease of use, while reviewers still report occasional AI or recording inaccuracies.

Pricing and value transparency3.3

Gong explains its pricing model but publishes no numerical license or platform fee, so buyers must request a customized proposal and cannot independently model entry cost from public pricing.

Integrations, security and trust4.9

Gong publishes extensive enterprise assurance including SOC 2 Type II, HIPAA reporting and multiple ISO certifications, while its marketplace and API connect major CRM, collaboration and revenue systems.

Scored by Vishal Singh

Quick facts

Vendor: Gong.io Inc.
Pricing model: subscription
Plan pricing: Custom pricing — contact vendor
Free plan: Not confirmed
Free trial: Not confirmed
Last verified: 9/24/2026

About Gong

Gong is a Revenue AI platform that captures customer interactions across calls, meetings, email and connected revenue systems, then applies AI to summaries, deal intelligence, forecasting, coaching, engagement and workflow automation. Gong's current platform includes conversation intelligence, Forecast, Engage, Enable, Revenue Graph and specialized AI agents built around revenue-team data.

Best for

B2B revenue organizations that want customer-interaction data, deal risk, forecasting, coaching and sales engagement analyzed in one AI platform connected to CRM and communication systems.

Gong pros and cons

Pros

G2 reviewers frequently praise Gong's reliable call transcripts and summaries for reducing manual note-taking and preserving searchable customer context.
Conversation data feeds deal intelligence, forecasting, coaching and engagement instead of remaining isolated as meeting recordings.
Gong's AI uses account, deal and interaction context to surface risks, priorities, follow-up content and revenue signals across the customer lifecycle.
Salesforce and HubSpot integrations are bi-directional, while Slack, Microsoft Teams and other integrations make Gong insights accessible in existing workflows.
Gong publishes a mature enterprise assurance program including SOC 2 Type II, HIPAA reporting and ISO 27001, 27017, 27018, 27701 and 42001.

Cons

−Gong does not publish numerical license or platform pricing, so buyers cannot calculate entry cost without a sales process.
−The standard commercial terms state payment obligations are noncancelable and fees non-refundable unless an Order Form says otherwise.
−Default subscription terms can auto-renew for another year unless notice is provided at least 60 days before the term ends.
−G2 reviewers report occasional recording, tracking or AI-accuracy issues, so summaries and generated insights still need human review.
−The breadth of conversation intelligence, forecasting, engagement and enablement can be more platform than a small sales team needs.

Features

Revenue Forecasting

Gong Forecast · Requires the applicable Forecast package and connected revenue data.

Coaching and Enablement

Eligible Gong packages · Coaching effectiveness still depends on manager review and organizational process.

Mobile App

Available on Gong plans with feature-specific package requirements · Some actions require specific packages, permissions or supported devices.

Call Spotlight

Eligible Gong plans · AI-generated summaries should be reviewed for important customer commitments.

Ask Anything

Eligible Gong plans · Available source context and permissions determine answer quality.

Conversation Capture and Transcription

Gong platform; access depends on purchased package and seat · Recording permissions, consent requirements and plan configuration apply.

Smart Trackers

Eligible Gong plans · Trackers need appropriate configuration and business context.

Gong Engage

Gong Engage · Requires the applicable Engage package.

Deal Intelligence

Gong Foundation and relevant packages · Deal quality depends on connected CRM and interaction data.

Gong AI Agents

Availability varies by package and deployment · Agent access and automation rights depend on configuration and purchased services.

Platforms

AndroidWebiOS

Integrations

Salesforce Zoho CRM Microsoft Teams Slack Microsoft Dynamics 365 Salesloft Microsoft 365 Copilot HubSpot CRM

Pricing

Gong Revenue AI Platform

See pricing details

Customized Gong commercial package combining per-user licenses and a platform fee based on supported users. Limit: No public numerical license price Limit: No public numerical platform fee Limit: Features and pricing depend on customized proposal Billing unit: per user plus platform fee Minimum commitment: Custom order form; standard terms may renew annually Contact sales for a quote.

Official pricing / availability source · Checked 23 September 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.

Editorial verification: 9/24/2026. Check the vendor's site for current pricing.

Read the full Gong pricing article

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AI customer agent for service, sales and ecommerce across Intercom or existing helpdesks

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Read the full Gong alternatives article

Gong — frequently asked questions

What is Gong used for?

Gong is used by revenue teams to capture and analyze customer conversations, identify deal risks, improve coaching, forecast revenue and automate sales workflows. It connects calls, meetings, email and CRM context so managers and sellers can search interactions, generate summaries, understand account activity and use AI signals across pipeline management, engagement and forecasting.

How much does Gong cost?

Gong does not publish a numerical starting price. Its official pricing page says licenses are priced per user and that a separate platform fee depends on the number of supported users. Existing technology-stack integrations are described as free. Buyers must request a customized proposal, so SearchSagar leaves monetary plan fields null rather than using third-party estimates.

Does Gong offer a free trial?

Gong's public site promotes recorded, interactive and sales-led product demonstrations, but it does not advertise a standard self-serve free trial with published duration and terms. Its legal agreement references evaluation services, which can be offered under specific arrangements. SearchSagar therefore records no standard free trial while marking demos and sales consultation as available.

What integrations does Gong support?

Gong connects with major revenue systems including Salesforce, HubSpot, Slack, Microsoft Teams, Microsoft 365 Copilot, Salesloft and supported CRMs such as Microsoft Dynamics 365. Gong also has a developer hub and a broader marketplace. Exact capabilities vary by integration, user permissions, Gong package and the commercial terms of the connected third-party service.

Is Gong secure for enterprise revenue data?

Gong's current Trust Center lists SOC 2, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, PCI DSS and data-privacy programs. It also exposes a 2026 SOC 2 Type II plus HIPAA report for security review. Organizations should still evaluate recording consent, data retention and access policies for their jurisdictions.

What do G2 reviewers say about Gong?

G2 rates Gong 4.7 out of 5 from 6,724 reviews as of the research date. Reviewers commonly praise transcripts, call summaries, searchable customer context and deal visibility. Reported drawbacks include occasional AI inaccuracies, recording or tracking issues and gaps in some search or coaching workflows. These are customer-review themes, not hands-on SearchSagar testing.