Otter

AI meeting assistant for transcription, summaries, chat, workflows and conversation intelligence

AI Productivity, Meetings & Presentations Tested

Research-based score

4.8

Tested

Features and capabilities4.8

Official Otter sources verify live transcription, AI Chat, automated summaries, meeting workflows, MCP access, desktop recording, CRM sync, sales and recruiting agents and enterprise conversation intelligence.

Usability and implementation4.8

G2's large current review base strongly supports ease of use, transcription, searchable meeting history and automatic summaries, while users still report occasional transcription and speaker-identification errors.

Pricing and value transparency4.5

Basic is permanently free, Pro and Business publish monthly and annual-equivalent pricing, and Enterprise is custom; a seven-day Business trial requires a credit card.

Integrations, security and trust4.9

Otter is SOC 2 Type II certified, offers HIPAA with a signed BAA on eligible enterprise arrangements and provides SSO, SCIM, domain capture and enterprise controls.

Scored by Aditya Verma

Quick facts

Vendor: Otter.ai, Inc.
Pricing model: freemium
Plan pricing: Free Basic plan; Pro is USD 16.99/user/month on monthly billing
Free plan: Yes — check limits
Free trial: Yes — check eligibility
Last verified: 9/24/2026

About Otter

Otter is an AI meeting and conversational-knowledge platform for live transcription, automated summaries, AI Chat, meeting workflows and searchable meeting history. It can join Zoom, Microsoft Teams and Google Meet, record from desktop and mobile, connect meeting knowledge to AI assistants through MCP and, on higher tiers, sync CRM context, run sales-oriented workflows and provide enterprise conversation intelligence.

Best for

Individuals and teams that want meetings automatically transcribed, summarized and searchable, with higher tiers adding workflow automation, CRM integrations and enterprise conversation intelligence.

Otter pros and cons

Pros

G2 rates Otter.ai 4.4/5 from more than 500 reviews, with users frequently praising automatic transcription, summaries and searchable meeting notes.
Otter supports Zoom, Microsoft Teams and Google Meet and can also capture meetings from desktop, mobile and browser workflows.
AI Chat can query meeting content, while Otter's MCP server makes historical meeting knowledge available inside tools such as ChatGPT, Claude, Cursor and Perplexity.
Business adds longer meeting limits, unlimited file imports, custom AI workflows and stronger administration, while Enterprise expands into CRM, API and conversation-intelligence use cases.
Otter is SOC 2 Type II certified and provides enterprise security options including SSO, SCIM, domain capture and HIPAA support with the appropriate BAA.

Cons

−G2 reviewers still report transcription mistakes, speaker-attribution issues and the need to correct names or specialized terminology.
−The Free Basic plan keeps only limited conversation history and allows only three lifetime file imports, which is restrictive for ongoing research.
−Pro and Business pricing is per user, so larger teams can become significantly more expensive than individual-use meeting tools.
−The Business free trial requires payment information and automatically charges after the trial unless canceled.
−Enterprise features such as HIPAA, custom integrations, Otter API, webhooks and advanced conversation intelligence require sales-assisted pricing.

Features

Otter AI Chat

Basic and higher with plan limits · Answers depend on captured meeting content.

AI Meeting Workflows

Basic standard, Pro advanced, Business custom · Custom workflow limits vary by plan.

CRM Sync

Pro integration availability and Enterprise custom workflows · CRM subscription and account permissions apply.

API and Webhooks

Enterprise · Custom enterprise access required.

Desktop and Mobile Capture

Basic and higher · Platform-specific permissions apply.

Conversation Intelligence

Enterprise · Requires enough meeting volume and configured enterprise analytics.

Live Transcription

Basic and higher · Accuracy depends on audio quality, accents and vocabulary.

Automated Summaries

Basic and higher · AI summaries should be reviewed for important commitments.

Meeting Notetaker

Basic and higher · Calendar and meeting-platform permissions apply.

Otter MCP Server

Current Otter accounts with supported access · OAuth and AI-tool MCP support are required.

Platforms

Chrome extensionMCPAndroidWindowsWebiOSmacOS

Integrations

Dropbox Salesforce HubSpot Zapier Zoom ChatGPT and MCP Clients Google Meet Microsoft Teams

Pricing

Basic

Free

USD 0.00/month with annual billing

Permanent free plan for basic meeting transcription and summaries. Limit: 30 minutes per conversation Limit: 25 most recent conversations in history Limit: 5-member workspace Billing unit: per user Minimum seats: 1

Pro Monthly

USD 16.99/month

Individual and small-team plan with higher meeting and workflow limits. Limit: Up to 5 billed workspace users Billing unit: per user/month Minimum seats: 1 Minimum commitment: Monthly

Pro Annual

USD 8.49per month, billed annually

Discounted annual Pro pricing shown on the current pricing card. Limit: Current pricing page contains a separate comparison-table value near USD 8.33, so checkout should be reconfirmed Billing unit: per user/month equivalent Minimum seats: 1 Minimum commitment: Annual

Business Monthly

USD 30.00/month

Team plan for longer meetings, custom workflows and administration. Limit: Current page also advertises a temporary USD 24 rate for the first three months Billing unit: per user/month Minimum seats: 1 Minimum commitment: Monthly

Business Annual

USD 19.99per month, billed annually

Current annual Business pricing in Otter's comparison table. Limit: Up to 25 billed workspace users under current self-serve limits Billing unit: per user/month equivalent Minimum seats: 1 Minimum commitment: Annual

Enterprise

See pricing details

Custom enterprise plan for security, compliance, integrations and conversation intelligence. Limit: Custom quote required Billing unit: custom Contact sales for a quote.

Official pricing / availability source · Checked 23 September 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.

Editorial verification: 9/24/2026. Check the vendor's site for current pricing.

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Otter — frequently asked questions

What is Otter used for?

Otter is used to record, transcribe and summarize meetings and make conversation history searchable. It can automatically join Zoom, Microsoft Teams and Google Meet, generate action items and AI answers and connect meeting knowledge to CRM systems or AI assistants through MCP. Enterprise customers can also analyze conversation trends and build custom workflows across customer-facing meetings.

How much does Otter cost?

Otter Basic is free. Pro currently costs USD 16.99 per user per month on monthly billing, while the current annual pricing card shows about USD 8.49 monthly equivalent. Business lists at USD 30 monthly and around USD 19.99 annual-equivalent in the current comparison table. Enterprise pricing is custom and covers security, API and advanced integration needs.

Does Otter offer a free trial?

Yes. Otter currently offers a seven-day Business free trial. A credit card is required at signup, but the card is not charged during the trial. If the workspace does not cancel before the trial ends, Otter automatically charges the current number of workspace seats at the Business monthly rate. Basic also remains permanently free for lighter use.

Can Otter connect meeting data to ChatGPT or Claude?

Yes. Otter's MCP server lets compatible AI tools such as ChatGPT, Claude, Cursor and Perplexity search meeting transcripts, summaries and action items through OAuth-authenticated access. Users can ask questions across historical meetings or generate briefs and follow-ups from conversation context without manually exporting transcripts. Availability still depends on the external AI tool supporting MCP.

Is Otter secure for enterprise use?

Otter states that it is SOC 2 Type II certified. Enterprise adds SSO, SCIM, domain capture and enterprise security controls, and HIPAA use is supported as an add-on when a Business Associate Agreement is signed. Organizations should still configure meeting-consent policies, retention, permissions and integrations according to their own legal and compliance requirements.

What do G2 reviewers say about Otter?

G2 rates Otter.ai 4.4 out of 5 from 504 reviews. Users commonly praise automatic transcription, meeting summaries, easy search and reduced note-taking effort. Reported weaknesses include transcription errors, speaker-identification mistakes and accuracy issues with names, accents or technical terminology. These are customer-review themes and do not represent hands-on SearchSagar testing.